When will I get my order?
If you're like me, you're itching to test out your new gear as soon as possible. Maybe you're checking the tracking information multiple times a day! I get it. We're currently shipping items within 10ish business days of receiving your order. If you want it sooner, check out the 'Rush My Order' upgrade option.
Can I opt for faster shipping?
Of course! We offer priority/faster shipping options during checkout.
Do you take custom orders?
Heck yeah! We love custom orders. In fact, we were founded on the need for dog gear that didn't quite exist in what we wanted. Drop us a line at firstname.lastname@example.org and let's talk!
What is BioThane ®?
BioThane ® is the brand name of coated webbing products produced by BioThane Coated Webbing Corp. It is manufactured in Ohio in the USA. BioThane ® is described as being better than leather since it’s more durable, easier to clean, stronger, and just easier to maintain. Plus, it comes in a great range of colors.
BioThane coated webbing is our go-to choice for our collars and leads. Key features include:
- Waterproof and stink proof
- Abrasion resistant
- Lightweight and strong
- Flexible and durable
- Easy to clean
- Leather-like (vegan)
It looks great on the trail and on the town! It’s our only choice for our dogs after we’ve seen first-hand how great it holds up to all that we put it through.
How do I clean DogVenture Gear collars and leads?
The reason we're enamored with our gear is that it's so, so easy. Once your dog has finished adventuring for the day, you can clean the collar and lead with just some soap and water. For tougher marks, use some diluted vinegar in water.
Note that on occasion, hardware and/or webbing might discolor your dog's fur. This is normal and will wash off with bathing. We haven't experienced any issues ourselves, but thought we'd let you know.
Do you take returns or exchanges?
We custom make each and every order to your specifications. Want a certain color combination, with a specific hardware finish? We’ve got you. That means that unfortunately, we do not accept returns or exchanges. However, stuff happens and we want you to be happy. If you made a mistake or would like something different, please contact us and we'll provide you a discount on a replacement product.
Of course, if an error is made on our part, please let us know and we’ll correct that right away. Please ensure you read product descriptions carefully and do feel free to reach out with any questions you might have prior to making a purchase.
What about a warranty?
Our metal hardware is warrantied against breakage for the life of the lead or collar. While we certainly don't expect a metal component to fail (you should see what we've put the gear through before opening up shop!), we will repair it free of charge. Please note that return shipping will be the buyer's responsibility. Normal wear and tear on hardware is not covered under this warranty.
We recommend full supervision when pets are using their DogVenture Gear. We encourage all pet owners to check collars and leads regularly for any signs of wear and tear. DogVenture Gear is not to be held liable for any damage whatsoever, including but not limited to (a) defect in material or workmanship, (b) misuse or improper use of products, (c) accidents or death regardless of the cause, or (d) negligent or faulty design. Each buyer/consumer has the responsibility for determining the suitability of DogVenture Gear products for their individual situation and use. Consumer accepts ALL liability and responsibility for any and all injuries that may occur when using DogVenture Gear products.