We custom make each and every order to your specifications. Want a certain color combination, with a specific hardware finish? We’ve got you. That means that unfortunately, we do not accept returns or exchanges. However, stuff happens and we want you to be happy. If you made a mistake or would like something different, please contact us and we'll provide you a discount on a replacement product.
Of course, if an error is made on our part, please let us know and we’ll correct that right away. Please ensure you read product descriptions carefully and do feel free to reach out with any questions you might have prior to making a purchase.
We recommend full supervision when pets are using their DogVenture Gear. We encourage all pet owners to check collars and leads regularly for any signs of wear and tear. DogVenture Gear is not to be held liable for any damage whatsoever, including but not limited to (a) defect in material or workmanship, (b) misuse or improper use of products, (c) accidents or death regardless of the cause, or (d) negligent or faulty design. Each buyer/consumer has the responsibility for determining the suitability of DogVenture Gear products for their individual situation and use. Consumer accepts ALL liability and responsibility for any and all injuries that may occur when using DogVenture Gear products.